Your trust is our priority. Learn how we protect your information and ensure accessibility for all users.
Our commitment to inclusive digital experiences
First is committed to enhancing our site and increasing accessibility and usability for all of our members. Our accessibility efforts are based on the World Wide Web Consortium's (W3C) Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA). Our website will be tested on a periodic basis with assistive technology such as screen readers and screen magnifiers, and with users with disabilities who use these technologies.
Please be aware that our efforts are ongoing. If you encounter an accessibility issue, please Contact Us. We will make all reasonable efforts to make each page of our website accessible for you.
Optimized for assistive technologies
Meets accessibility standards
Ongoing accessibility improvements
How we protect and handle your information
First Equity Credit Union understands the importance of protecting your privacy. This online privacy and security policy describes how First collects, uses, shares, and protects information when you visit or use https://firstequitycreditunions.com.
Your information is encrypted and securely protected using industry-standard security measures.
Understanding what data we gather and why
When you visit and browse the Website or Apps, we are able to collect information that could be reasonably used to indirectly identify you individually, such as your physical location, the device you are using and the Internet Service Provider (ISP) you are using. We can also record the date, time, and pages visited while you are at our site and the type of web browser and operating system you use. We do this to determine how individuals use the Website and services so that we can enhance a user's experience and make the Website and services more useful for customers.
When you request information or make an application for services, we collect personally identifiable information that you provide to us directly, such as by completing an online form, application, field, or survey. Personally identifiable information means information that directly identifies you or can be used to directly identify you. Examples may include your name, mailing address, phone number, email address, date of birth, social security number, driver's license number, and account numbers. We will retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
In addition to the personal information described above, we also collect anonymous demographic information, which is not unique to you, such as your zip code, region, preferences, interests, and favorites. When you use our online or mobile banking services, you also may be required to enter information we believe is necessary to safely process your transaction, such as your digital banking Login ID and password.
Understanding our data collection methods and technologies
Cookies are pieces of data stored on your device that help us recognize you and store preferences. We don't embed sensitive information like Social Security numbers or passwords in cookies. You can manage cookie settings in your browser.
Your IP address is automatically assigned by your Internet Service Provider and logged when you visit our website. We use this for calculating usage levels, diagnosing problems, and personalizing your experience.
We create compiled data from various sources that doesn't identify individual account holders. This helps us improve our services, conduct research, and analyze market trends.
First has a presence on social media platforms. Any content you post is subject to those platforms' terms of use and privacy policies.
We do not respond to or take action with respect to Do Not Track configurations set in your internet browser, and therefore, do not disable tracking.
As required by law, we collect Social Security numbers for establishing and maintaining accounts. We implement reasonable measures to protect their confidentiality and limit access.
We're here to help you understand how we protect your information and ensure your privacy.
Industry-standard encryption and security measures
Accessible to users with disabilities
Continuously improving our privacy practices
